*{box-sizing:border-box}:root{--bg: #f7f7f8;--surface: #ffffff;--primary: #2563eb;--primary-hover: #1d4ed8;--danger: #dc2626;--text: #1f2937;--muted: #6b7280;--border: #e5e7eb;--light-pink: #fce7f3}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px}.app{display:flex;flex-direction:column;height:100vh}.tabs{display:flex;border-bottom:1px solid var(--border);background:var(--surface)}.tab{flex:1;padding:10px 4px;border:none;background:none;cursor:pointer;color:var(--muted);font-size:12px;border-bottom:2px solid transparent}.tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.content{flex:1;overflow-y:auto;padding:12px}.btn{display:inline-block;padding:8px 14px;border:none;border-radius:8px;background:var(--primary);color:#fff;font-size:14px;cursor:pointer}.btn:hover{background:var(--primary-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn.btn--pink{background:var(--light-pink);color:var(--text);border:1px solid #f9d3e0}.btn.btn--pink:hover{background:#fbcfe1}.info-dot{position:relative;display:inline-flex;align-items:center;margin-left:6px;vertical-align:middle;cursor:help}.info-dot-mark{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;background:var(--muted);color:#fff;font-size:11px;font-weight:700;line-height:1}.info-tip{position:absolute;bottom:22px;left:50%;transform:translate(-50%);background:#1f2937;color:#fff;font-size:12px;font-weight:400;line-height:1.4;padding:6px 8px;border-radius:6px;white-space:normal;width:220px;opacity:0;pointer-events:none;transition:opacity .15s;z-index:20}.info-dot:hover .info-tip,.info-dot:focus-within .info-tip{opacity:1}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:10px}.kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}.kpi{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:10px;text-align:center}.kpi-value{font-size:20px;font-weight:700;color:var(--primary)}.kpi-label{font-size:11px;color:var(--muted)}.chat-list{display:flex;flex-direction:column;gap:8px;margin-bottom:12px}.msg{padding:8px 10px;border-radius:10px;max-width:85%;white-space:pre-wrap;word-break:break-word}.msg.user{background:var(--primary);color:#fff;align-self:flex-end}.msg.assistant{background:var(--surface);border:1px solid var(--border);align-self:flex-start}.chat-input{display:flex;gap:8px}.chat-input textarea{flex:1;resize:none;padding:8px;border:1px solid var(--border);border-radius:8px;font:inherit}.banner{padding:8px 10px;border-radius:8px;margin-bottom:10px;font-size:13px}.banner.info{background:#eff6ff;color:#1e40af}.banner.error{background:#fef2f2;color:var(--danger)}.banner.success{background:#ecfdf5;color:#065f46}.muted{color:var(--muted)}.spinner{display:inline-block;width:16px;height:16px;position:relative;flex-shrink:0}.spinner-circle{display:block;width:100%;height:100%;border-radius:50%;border:2px solid #e5e7eb;border-top-color:var(--primary, #2563eb);animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.row{display:flex;align-items:center;justify-content:space-between;gap:8px}.field{margin-bottom:10px}.field label{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}.field input,.field select,.field textarea{width:100%;padding:8px;border:1px solid var(--border);border-radius:8px;font:inherit}.trait-bar{height:8px;background:var(--border);border-radius:4px;overflow:hidden;margin-top:4px}.trait-bar-fill{height:100%;background:var(--primary);border-radius:4px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px}.modal{background:var(--surface);border-radius:12px;padding:16px;max-width:420px;width:100%;box-shadow:0 8px 30px #0000002e}.modal-title{font-size:15px;font-weight:700;margin-bottom:8px}.modal-body{font-size:13px;margin-bottom:14px}.modal-actions{display:flex;gap:8px;justify-content:flex-end}.kpi-grid{grid-template-columns:repeat(auto-fit,minmax(96px,1fr))}:root{--star5: #388e3c;--star4: #7cb342;--star3: #fbc02d;--star2: #f57c00;--star1: #d32f2f;--unrated: #cbd5e1}.monthly-chart{display:flex;align-items:flex-end;gap:8px;height:140px;padding-top:8px;overflow-x:auto}.monthly-bar{flex:1 0 44px;min-width:44px;display:flex;flex-direction:column;justify-content:flex-end;height:100%;border-radius:4px 4px 0 0;overflow:hidden}.monthly-seg{width:100%;transition:height .2s}.monthly-axis{display:flex;gap:8px;margin-top:4px}.monthly-axis-label{flex:1 0 44px;min-width:44px;text-align:center;font-size:10px;color:var(--muted)}.dist-bar{display:flex;height:14px;border-radius:7px;overflow:hidden;margin-top:6px}.trend-table{width:100%;border-collapse:collapse;margin-top:8px;font-size:12px}.trend-table th,.trend-table td{border:1px solid var(--border);padding:6px 8px;text-align:center}.trend-table th{background:var(--bg);color:var(--muted);font-weight:600}.trend-table td.value{font-weight:700;color:var(--primary)}.trend-table td .n{font-size:10px;color:var(--muted);font-weight:400}.decision-row{display:flex;align-items:center;gap:6px;margin:4px 0;font-size:12px}.decision-swatch{width:10px;height:10px;border-radius:2px;flex-shrink:0}.kpi--satisfaction{min-width:120px}.sat-grid{display:flex;justify-content:space-around;gap:4px;margin-top:4px}.sat-cell{display:flex;flex-direction:column;align-items:center;line-height:1.2}.sat-cell b{font-size:15px;font-weight:700;color:var(--primary)}.sat-cell small{font-size:9px;color:var(--muted);font-weight:400;white-space:nowrap}.monthly-with-axis{display:flex;align-items:stretch;margin-top:8px}.monthly-y-axis{display:flex;flex-direction:column-reverse;justify-content:space-between;align-items:flex-end;height:148px;padding-right:4px;font-size:10px;color:var(--muted);min-width:20px}.monthly-y-tick{line-height:1}.monthly-chart-wrap{flex:1;min-width:0}